LifeWorks Company Profile

Senior Software Engineer



Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.As a Senior Software Engineer - BPM Support, IT, you will use your technical knowledge to interact with BPM application development teams to understand, re-engineer, improve, and implement complex business processes.Participate in providing 24X7 on call support to BPM applications.Interact with BPM application development teams to understand, re-engineer, improve, and implement complex business processes.Provide technical support to BPM Cordys application hosted on Apache webserver on Linux platform and assist in performance tuning. Good to have knowledge on Cordys or Camunda workflow management tools.Participate in Linux servers, Apache webserver and Cordys upgrade activities.Interact with various groups such as Infrastructure, NOC, DCO, etc. to resolve BPM Cordys application specific issues in a timely manner within defined SLAs.Interact with Infrastructure and Database teams for resolving issues related to BPM Linux servers down, Apache crash, SSL certificate management, log files analysis, etc.Provide training to new joiners.Status reporting and thorough documentation of all issues.Communicates events such as patching of servers to stakeholders & various IT teams.Candidate must be flexible in terms of working hours due to the nature of the role.Establish and maintain regular written or verbal communication with the stakeholders in driving and triaging issue resolution calls with vendors.Candidate should have analytical approach to issue troubleshooting and be resourceful in the times of heavy workload.Weekend work and extended days to support organized changes or incidents may be required – but through prior agreement.Fulfilling work that mattersLifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application. 
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