Telia Company Company Profile

Backend Developer

Telia Company


Telia ACE is a customer service solution designed for seamless customer meetings and smart conversations. Telia ACE has all the features necessary for an effective customer meeting, from smart FAQ and chatbot to live video and phone calls. The platform is developed by Telia and is the leading Contact Center platform in the Nordics with a large number of customers in different segments, such as banks, insurance, utilities and healthcare.We are ramping up within new critical areas and I am now looking for a curious and driven Backend Developer to join one of our development teams in Sweden!Is this your next opportunity?The team is responsible for developing and maintaining a platform that enables our customers to bring different kinds of Conversational AI solutions into the contact center and making it available in multiple channels such as telephony and chat. Examples of Conversational AI in this case could be different types of chatbots/voicebots to provide self service capabilities to the end customer or other types of AI powered applications that support the human agents in the contact center. We work closely with Google and other tech partners.We are looking for a developer with a strong background in computer science who thrives when working in a R&D based environment.To succeed in this role you need to be curios with a strong “learning” mentality. You need to have a good grasp of the fundamentals of parallel programming and concepts such as threads, mutexes and other forms of synchronization. We work with Go as our main programming language on the backend and will teach you Go if necessary.Our tech stack on the backend side mainly consists of Go, JavaScript, Redis, PostgreSQL, gRPC and Protobuf. For frontend stuff we use Vue as our JavaScript framework of choice. We use Git for source control, Github Actions for CI/CD and we deploy our services as containers in a Kubernetes environment. The team works according to SAFE framework.As a Back End Developer in the team, you will among other things:Design, code, document and test our core components of the platformApply security principles according to internal Telia guidelines and requirementsDesign and develop API:s and event based microservices in GoDesign and develop applications handling real-time telephony calls connected to conversational ai agents such as chatbots and voicebotsIntegrate with API:s and services provided by our partners, customers and other teams at TeliaCollaborate with our teams of dialog designers and Conversational AI experts to discover hidden requirements and develop best practicesIs this you?Your personality:Eager to learnTeam playerFluent in English both in text and verbally.Structured and accurateNot afraid of challengesYour Experience:Bachelors Degree in Computer Science or equivalent.Experience with backend software development, for example developing API:s, distributed systems or working with systems level programming.Experience working in a Linux environmentIt’s more than just a job!Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.Interested?If you fancy joining our team, don’t hesitate to apply! If you want to know more about the job you are welcome to contact me at [email protected] or connect with me on Linkedin Beata Nylén | LinkedInWe look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline is 27th of January.Welcome to Telia – Home to your next big opportunity!
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